Frequently Asked Questions

Orders

How long do orders take to ship?
With a few exceptions, all orders are delivered within 2 to 10 working days. Our packages are shipped via Canada Post. For more details, see the shipping section.

Exception: Clothing can take up to 14 working days.

How can I track my order?
You will receive an email once your order has shipped, containing a tracking number allowing you to track the progress of your shipment. Then, you must log into your Bizou profil to track your order here.

Can I change or cancel my order?
Once an order is processed and shipped, it cannot be modified or cancelled. If you’re not fully satisfied with your purchase, you can return it by mail. Returns are easy and free within Canada. Click here to learn more.

How can I return my purchase?
If you are not completely satisfied with your purchase, you can return it by mail within 15 days of receiving your order.

1. Fill out this form with this identification number PR603724 in order to get a postage-paid label. You’ll get a prepaid return label to print by email.
2. Note: If you cannot print the label, go to a Canada Post Office with the QR code included in the email you just received and they will be able to print it for you.
3. Package the product up in its original condition, with all its original labels.

Once the refund is done, you will receive an email to confirm it.

Which countries do you ship to?
We deliver all over the world.

Are shipping costs refundable?
Shipping costs are non-refundable.

What should I do if I received a defective item in my order?
If you believe that you’ve received a defective item in your order, please email us at info@bizou.com with a clear photo of the item and its defect and your order number. For more information, please consult the return policy section.

Payments On Bizou.com

Gift Cards

Can I use my traditionnal gift card online?
No, only virtual gift card can be used online.

Do Bizou gift cards have an expiry date?
No, Bizou gift cards never expire.

Is there a fee in the case of non-usage?
No, our gift cards are not subject to any fees.

Can you help me if my gift card is lost or stolen?
Unfortunately, we cannot replace a lost or stolen gift card.

Can I add funds to a Bizou gift card?
No, Bizou gift cards are non-rechargeable.

Products

How can I determine my size for a specific product?
Are you having trouble determining your size for one of our products? Consult our handy size guide to help you decide.

Which products can be returned?
You can return all unworn items in their original condition, provided they were purchased at regular price, with the exception of the following: gift cards, masks, earrings, earring and necklace sets and body piercing. Items purchased on sale are also final sale.

Can I obtain a price adjustment if an item I buy later goes on sale or on promotion?
Unfortunately we do not offer price adjustments for items on sale, nor can promotions be applied retroactively to prior purchases. In the case of a discrepancy between two different prices advertised at the time of purchase, the lower of the two prices will be applied.