Login

Cart

Your cart is empty


Return Policy 

Free returns in Canada only*! 

Your satisfaction is our priority here at Bizou! This is why we invite you to read the following. 

You must contact us by email at info@bizou.com if you are in any of the following situations: 

  1. You are not satisfied with an item ordered and wish to return it for a refund. 

 

See the "Getting a Refund" section below for full details and conditions. 

 

  1. You have received a defective item and wish to obtain a replacement product or a refund. 

 

See the "Defective Item" section below for full details and conditions. 

 

GETTING A REFUND 

To be eligible for a refund, the following three conditions must be met: 

  1. You have 15 days from the date of receipt of your package to email us a refund request. 

 

  1. The products in the following categories cannot be refunded as they are final, non-refundable sales: 

 

  • Gift cards 

  • Products purchased on sale (in the SALES section of the website) 

  • Cleaning products 

  • Body jewelry 

 

  1. The item for which you wish to obtain a refund must be in its original packaging, in new, unworn condition, and have all its tags. The packaging and tags must be intact and undamaged. 

Once you have confirmed your eligibility for a refund, please send us the following information by email to info@bizou.com: 

  • Order number 

  • First and last name 

  • Product code of the item for which you wish to receive a refund 

  • Reason for return 

You must then await our authorization email before returning the items in question. 

The authorization email you receive will include a link allowing you to generate a return label at our expense. Securely package the merchandise to be returned to avoid any breakage or damage and affix the return label to the package before dropping it off at a Canada Post service point. We offer only one free return per order. If you are returning more than one item from the same order, make sure to return them in a single package. 

Once the package is received at our warehouse, we will process the refund according to the initial payment method. A refund confirmation will be sent to you by email. Depending on the financial institution you deal with, the refund should appear on your credit card statement within 3 to 5 business days. Please note that business days are days between Monday and Friday. This does not include public holidays. 

*All returned items must first have been mentioned in the initial email and approved by customer service. If unapproved products are returned to us and they do not meet one or more of the three aforementioned eligibility conditions, they will not be refunded or reshipped to the customer. 

If you reside outside Canada and wish to make a return, please contact us by email at info@bizou.com to find out the procedure.  

 

 

 

DEFECTIVE ITEM 

If you receive a defective item, you have 15 days from the date of receipt of your package to send us the following information by email at info@bizou.com:  

  • Order number 

  • First and last name 

  • Product code of the defective item 

  • Brief description of the defect 

  • Photo(s) clearly showing the defect 

Once our customer service team confirms that the item is defective, two options will be available to you: 

  1. Receive a replacement product of the same model as the defective item, if quantities are still available in stock at that time. If the item is unavailable, a refund will be issued. 

 

  1. Get a refund for the defective item. 

 

We will process the refund using the original payment method. A refund confirmation will be sent to you by email. Depending on your financial institution, the refund should appear on your credit card statement within 3 to 5 business days. Please note that business days are Monday to Friday and do not include holidays. 

Please note that Bizou does not offer repair services. 

IMPORTANT INFORMATION 

*** Shipping fees are non-refundable. 

*** We do not accept exchanges. 

If, for example, you order the wrong ring size and you want the correct size, you must submit a refund request as indicated in the "Obtain a refund" section and place a new order. 

 

  • We may have to refund a web order, or a portion of its content. 

 

This is the case, for example, when ordered products cannot be shipped due to an inventory shortage or any other unforeseen event. In this case, you will receive an email notification. 

 

  • We reserve the right to change information regarding our products without notice, even after an order has been placed. 

 

We strive to keep the information as up-to-date as possible. However, we may need to revise a price or other information to ensure the accuracy of the information on our website. 

 

  • We also reserve the right to refuse and cancel an order containing inaccurate information or prices. 

Do you have any other questions? We are here to help. 
 
Consult our FAQ for more information or contact our customer service team. 

 

Free shipping

Free shipping in Canada on orders over $59

Hypoallergenic jewelry

Nickel-free, perfect for sensitive skin

Proudly Canadian

100% Canadian-owned since the beginning

Secure Payment

Your transactions are protected and secure